Responsible gambling

Playing should be fun and under your control. This page explains practical steps you can take to keep gambling safe, how to recognise when play is becoming risky, and where to find help. The tone here is supportive and non-judgemental — small, realistic changes can make a big difference.

Why Responsible Gambling Matters

Gambling can be entertaining, but it carries financial and emotional risk. Staying in control protects your wellbeing, relationships and finances. It also helps you enjoy play without unintended consequences.

Being responsible doesn’t mean stopping completely unless you want to — it means understanding risk and using simple tools to limit that risk.

Tools to Help You Play Safely

There are practical controls you can use right now. If you need help setting them up, contact customer support through live chat or email.

Deposit limits: Set daily, weekly or monthly maximums to manage how much you place at risk. The site requires a minimum deposit of £20.
Session time limits and reminders: Use time‑out features or alarms to avoid long sessions and play fatigue.
Cooling-off and self-exclusion: Short breaks (24 hours to several months) or longer self-exclusion can interrupt problem patterns.
Payment controls: Remove saved cards, use pre-funded accounts or consider excluding payment methods that make it easy to deposit impulsively. Crypto transactions may have network fees; keep this in mind when budgeting.
Account verification: Be aware that identity or ownership checks may be required before withdrawals. If you plan a break, consider asking support to temporarily restrict withdrawals or close the account.

Setting and Sticking to Limits

Limits work best when they are realistic and set before you start playing.

Decide on a weekly gambling budget and never chase losses beyond that amount.
Set a time budget for individual sessions and stick to alarms or automatic time-outs.
Place deposit and loss caps that reflect money you can comfortably afford to lose.
When tempted to increase limits, wait 24 hours and rethink. Many impulse decisions feel different after a short pause.

Recognising the Signs of Problem Gambling

Early recognition makes it easier to take action. Watch for changes in behaviour, mood, finances and relationships.

Feeling restless, irritable or anxious when not gambling.
Spending more money or time than planned, or chasing losses to recover money.
Neglecting work, study, family or social activities because of gambling.
Lying about gambling or hiding transactions.
Borrowing money, using credit, or draining savings to gamble.

What to Do If You Need Help

If gambling starts to feel out of control, taking immediate practical steps can reduce harm.

Use account tools: Set limits, apply time-outs or request self-exclusion through customer support.
Contact support: Live chat is available 24/7 in English; email support is also available. Ask them to apply limits, suspend your account, or close it if you wish.
Limit access to funds: Remove saved payment methods and consider asking your bank to block gambling transactions.
Seek confidential professional help: Talk to a trained counsellor or support service for practical strategies and emotional support.

Support Organisations

You do not have to manage this on your own. Specialist organisations offer confidential advice, counselling and practical tools.

GambleAware — impartial information and support for safer gambling.
GamCare — confidential support, counselling and treatment options.
BeGambleAware — guidance and tools to reduce gambling-related harm.

These organisations can help you create a plan, talk through options and connect you with local services if needed.

For Friends and Family

Supporting someone who may be struggling can feel difficult. Practical, calm steps are often most helpful.

Approach the conversation with care — focus on concerns rather than accusations.
Encourage practical steps like limits, removing cards, and contacting support organisations.
Offer to help with blocking tools or making appointments with a counsellor.
Take care of your own wellbeing and seek support for yourself if you need it.

Our Commitment

We are committed to supporting safe play and reducing harm. If you ever feel gambling is causing harm, contact customer support — they can apply limits, pause or close accounts and guide you to help.

Please remember: this site is not covered by UK Gambling Commission protections or the GamStop self-exclusion scheme. If you need full exclusion across UK-licensed operators, consider registering with national schemes and contacting the support organisations listed above for guidance.

If you want to take a step right now, start with one small action: set a deposit limit, take a 24‑hour break, or open the live chat and ask support to apply a cooling-off period. Small steps add up to safer play.